Effective Date: January 15, 2026
DIRECT FLOW (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms.
By accessing or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.
If you have any questions about this Privacy Policy, contact us at [email protected]
Information We Collect
When you visit our website or submit a form requesting information about insurance or financial services, we may collect personal information including, but not limited to:
Full name
Email address
Phone number
State or ZIP code
Any additional information you voluntarily provide
We collect this information only when you choose to provide it.
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and requests
Connect you with licensed insurance agents or agencies who may assist you
Communicate with you regarding your request, services, or updates
Operate, maintain, and improve our website
Analyze website usage and performance
Prevent fraud and ensure platform security
Conduct marketing, advertising, and retargeting activities
We do not sell your personal information for money.
Consent to Be Contacted
By submitting your information through our website, you expressly consent to be contacted by DIRECT FLOW and by third-party insurance agents or agencies we work with.
Contact may include:
Phone calls (including automated or prerecorded calls)
SMS or MMS messages (including automated messages)
Emails and other electronic communications
Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP, where applicable.
Partner agents may contact you using their own phone numbers, CRM systems, or communication tools.
Sharing of Information
We may share your information with:
Independent insurance agents or agencies to fulfill your request
Service providers that support our website, analytics, communications, advertising, and security
Legal or regulatory authorities when required to comply with applicable laws or protect rights and safety
We do not sell personal information for monetary compensation.
Cookies, Pixels, and Tracking Technologies
We use cookies, tracking pixels, and similar technologies to:
Improve user experience
Understand website traffic and usage patterns
Measure advertising performance
Deliver relevant advertisements
Information collected may include:
IP address
Device identifiers
Browser type
Pages visited and time spent
Referring and exit pages
Interaction data
We may use third-party tools such as Google Analytics, Meta (Facebook) Pixel, and other advertising platforms.
You can control or disable cookies through your browser settings. Disabling cookies may limit certain website features.
Third-Party Privacy Policies
This Privacy Policy applies only to DIRECT FLOW . Third-party websites, advertisers, and service providers have their own privacy policies. We are not responsible for the practices of third parties and encourage you to review their policies directly.
Log Files
Like many websites, we use log files that may include IP addresses, browser type, ISP, timestamps, referring/exit pages, and click activity. This data is used for analytics and site administration and is not linked to personally identifiable information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorized access beyond our reasonable control.
State Privacy Rights
Depending on your state of residence, you may have rights to:
Access your personal information
Request correction of inaccurate data
Request deletion of certain information
Opt out of certain uses of personal data
To submit a request, contact us at [email protected]. Identity verification may be required.
California Privacy Notice
California residents may have additional rights under applicable law, including the right to request disclosure of:
Categories of personal information collected
Sources of information
Business purposes for collection or sharing
Categories of third parties with whom information is shared
Specific pieces of personal information collected
Do Not Sell or Share My Personal Information
We do not sell personal information for money.
However, we may share information for advertising and analytics purposes, which some state laws may define as a “sale” or “sharing.”
You may opt out of targeted advertising by emailing [email protected] with the subject line:
Do Not Sell or Share My Personal Information
SMS Consent: We obtain SMS consent when users voluntarily provide their phone number through our website forms and explicitly agree to receive text messages from us. We use phone numbers solely to send appointment reminders, service updates, and occasional promotional offers.
Mobile Information Sharing: We do not sell, rent, or share phone numbers with third parties for marketing purposes.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the Effective Date at the top of this page. Continued use of the website constitutes acceptance of the updated policy.
SMS Communications
By providing your phone number and opting in, you agree to receive SMS messages from us related to appointment reminders, service notifications, account updates, and occasional promotional offers.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again. For help, reply HELP or contact our customer support.
Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.
Mobile carriers are not liable for delayed or undelivered messages.
Contact Information
